Privacy Policy for DiagPro

DiagPro ("the App") is developed and operated by FixEngine LLC ("we", "us", or "our"). This Privacy Policy explains how we collect, use, and protect information when you use our mobile application, website, and related services.

By using DiagPro, you agree to the practices described in this policy.

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1. Information We Collect

1.1 Information You Provide

• Diagnostic notes and observations
  Text, checklists, and technician‑entered data used to document appliance or equipment issues.
• Uploaded photos or media
  Images you choose to upload as part of your diagnostic workflow.
• Account information
  Email address and authentication details if you sign in.

1.2 Automatically Collected Information

• Device information
  Device model, operating system version, app version.
• Usage data
  Interactions within the app, feature usage, timestamps.
• Crash logs and performance data
  Used to improve stability and reliability.
• Network information
  IP address and basic connection metadata.

We do not collect precise location data, contact lists, or any unrelated personal information.

2. How We Use Your Information

We use collected information to:

• Provide core diagnostic features
• Improve app performance and reliability
• Enhance technician workflows
• Deliver customer support
• Maintain security and prevent misuse
• Develop new features and capabilities

We do not sell your data to third parties.

3. How We Share Information

We may share information only in the following cases:

• Service providers
  Cloud hosting, analytics, and storage providers (e.g., AWS).
• Legal compliance
  If required by law, regulation, or valid legal request.
• With your consent
  When you explicitly authorize sharing.

We do not share your data with advertisers or data brokers.

4. Data Storage and Security

Your data is stored securely using industry‑standard protections, including:

• Encrypted transmission (HTTPS)
• Secure cloud infrastructure
• Access controls and authentication
• Regular monitoring and auditing

While we take strong measures to protect your data, no system is 100% secure.

5. Data Retention

We retain diagnostic data and uploaded media for as long as your account is active or as needed to provide the service. You may request deletion at any time.

6. Your Rights

You may:

• Request access to your data
• Request correction or deletion
• Request export of your data
• Withdraw consent (where applicable)

7. Children's Privacy

DiagPro is intended for professional technicians and is not designed for children under 13. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact: